Frequently Asked Questions

Everything you need to know about shopping with Shopaleena

What is your shipping policy?

We offer standard and expedited shipping worldwide. Orders are typically processed within 1-2 business days, and standard shipping usually takes 5-7 business days depending on your location.

How do I return or exchange an item?

We accept returns and exchanges within 30 days of delivery. Items must be in their original, unworn condition with tags attached. Please visit our Returns Portal to start your request.

How do I know which size to choose?

Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit or consulting our 'Fit Notes' section.

What payment methods do you accept?

Shopaleena accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay.

Can I track my order in real-time?

Yes! Once your order ships, you will receive an email confirmation containing a tracking number and a link to monitor your package's journey to your doorstep.

Are your materials sustainably sourced?

At Shopaleena, we are committed to ethical fashion. We work closely with our manufacturers to source high-quality fabrics and ensure fair labor practices throughout our entire supply chain.